Refund policy

Last updated: August 25, 2026

At Options Studios, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.

Please read the following policy carefully before requesting a return or refund.

1. Return Window

You may request a return within 7 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused, unworn, and unwashed.

  • Be in its original condition.

  • Have all original tags and labels attached.

  • Include the original packaging where applicable.

  • Not have any stains, odors, marks, alterations, or signs of wear.

For clothing, you may carefully try the item on for size, but it must remain otherwise unworn.

2. Reasons for Return

We accept returns in the following situations:

Incorrect Product

If you received a product that is different from what you ordered, please contact us as soon as possible.

Damaged or Defective Product

If your item arrives damaged or has a manufacturing defect, please contact us within 48 hours of delivery and provide clear photographs or videos showing the issue.

After reviewing the case, we may offer a replacement, exchange, or refund.

Size or Fit Issue

If the item does not fit, you may request a return within the 7-day return period, provided the product meets all our return conditions.

Where available, an exchange for another size may be offered.

Change of Mind

Returns due to a change of mind may be accepted within 7 days, provided the item is completely unused, unworn, unwashed, unaltered, and has all original tags attached.

3. Items That Cannot Be Returned

We cannot accept returns for items that:

  • Have been worn, washed, altered, or damaged after delivery.

  • Have had their original tags removed.

  • Have stains, makeup, perfume, body odor, or other marks.

  • Have been damaged through improper use or care.

  • Are returned after the 7-day return period.

  • Were purchased as customized or personalized products, where applicable.

4. How to Request a Return

To request a return, please contact our customer support team with:

  • Your order number.

  • The product you wish to return.

  • The reason for the return.

  • Clear photographs or videos if the item is damaged, defective, or incorrect.

Our team will review your request and provide the next steps if your return is approved.

Please do not send an item back before your return request has been approved by our team.

5. Return Shipping

For returns caused by:

  • Receiving the wrong product.

  • Receiving a damaged product.

  • Receiving a defective product.

Options Studios will cover the applicable return shipping cost, subject to verification.

For returns due to:

  • Change of mind.

  • Incorrect size selected by the customer.

  • Personal preference.

The customer may be responsible for the return shipping cost.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be processed using the applicable payment method or refund method available for your order.

For Cash on Delivery orders, we may request the customer's bank or other required payment details to process the refund.

Refund processing times may vary depending on the payment provider or financial institution.

7. Refund Amount

If the return is approved because the item was incorrect, damaged, or defective, we will refund the eligible amount according to the circumstances of the order.

For customer-initiated returns such as change of mind or incorrect size selection, original delivery charges may not be refundable.

Any applicable return shipping or handling costs will be communicated before the return is processed.

8. Exchanges

Where stock is available, eligible items may be exchanged for another size or eligible product.

If the requested replacement is unavailable, we may offer a refund or another suitable resolution.

9. Sale & Promotional Items

Items purchased during a sale or promotional campaign may be subject to specific return or exchange conditions.

Any special conditions will be clearly communicated on the relevant product or promotional page before purchase.

10. Return Inspection

All returned products are inspected before a refund or exchange is approved.

If an item does not meet the conditions outlined in this policy, Options Studios reserves the right to reject the return.

If a rejected return is received, we may arrange for the product to be returned to the customer.

11. Contact Us

If you have any questions regarding returns or refunds, please contact Options Studios through our official customer support channels.

When contacting us about an existing order, please include your order number so that we can assist you more quickly.

Options Studios